Return and refund policy

REFUNDS AND RETURNS

1.         Any applicable refunds shall be permissible in the following circumstances only:

            1.1In the event of non-delivery of products resulting from an act or omission on the part of the Company and/or its designated delivery agent;

            1.2In the event of unreasonable delays to the delivery time frame without prior intimation to you.            In the event that your address falls under a ‘non-delivery zone’ as categorized by the Company and we have received payment from you;

            1.3In the event of delivery of tampered and damaged packaging, incorrect or expired contents of Product, provided proof of such damage, expiry, tampering or incorrectness is provided by You. The Company may, in its sole discretion and based upon a range of factors, including but not limited to product availability, initiate a return and replacement process with respect to some or all of such Product received by you. However, the Company does not warrant replacement of goods.

            1.4A refund or return request shall have to be submitted by you in order to initiate such process. Such request shall be made by you within a period of 24 hours from the date of delivery of your Product, except in cases of non-delivery or delay in delivery. In cases of non-delivery or delay in delivery, the maximum time period permitted for submitting a refund/return request, shall be 30 days from the date of payment.

2. No refunds or returns shall be processed in the following circumstances:

2.1       In the event of any variation in packaging, color, design, use, appearance, quantity, size from the products displayed on the Platform.

2.2       In the event of expiry, non-availability or non-applicability of offers, vouchers, discount coupons, competitions, loyalty points, etc.

            3.In the event of returns request made by you, upon acceptance of the return products and approval of the return request by the Company, refunds shall be processed within a period of 30 (thirty) days from the date in which the product is received by the Company. The amount refunded to you will be net of the third party payment gateway charges charged on your Product.

            4.In the event of a refund request made by you, the refund request shall be processed by the Company in 30 (thirty) days upon confirmation of refund by the company for the circumstances stated above.

            5.You authorize the Company to contact you for further processing of any such request via the contact information provided by you during registration.

            6.If the quality of any Products purchased or obtained by you through the Platform did not meet the Product specifications displayed on the Platform, no compensation will be given other than the return and refund or exchange of the Product as per these Terms. The Buyer cannot request compensation from Tansa for any reason, including but not limited to: any variation in the finish or appearance of the final Product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a Product, including any reactions to skin or other body parts, missed opportunities to avail certain discounts; any issue with our delivery partners or their personnel, any voucher which got deactivated due to the end of expiry date; unavailability of items which the Buyer tried to purchase, etc.

            7.Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Tansa holds the rights to cancel orders and block accounts of such customers without any prior notice.