Shipping policy

Shipping Policy

Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

Product will be dispatched within 5 working days from the date of order placement. Dispatch times may vary for certain products, and this will be communicated post-order placement. 

Once your order is processed, you will receive updates via email, SMS or whatsapp, including order details, shipping confirmation and tracking number.

Products are/may not shipped on Sundays and public holidays.

You are requested to enter the correct billing address and contact information. Make sure to also enter the correct shipping address (Street number and name, City, State, and Zip Code) as We are not liable for packages that are sent to the wrong address when the address information is not entered correctly.

The approximate delivery date and time for delivery of a particular Product shall be stated in the shipping confirmation email.

All Products are delivered by the Company via one or more third-party delivery services. If the Product is not delivered within the estimated delivery time frame quoted at the time of checkout, please contact us by email at tansaproducts@gmail.com. The Company will, on a best effort basis, attempt timely delivery of your Product. In case of delay in delivery of Product, you shall be notified about the same via phone call, SMS, email or other electronic communication channels such as WhatsApp.

The Company, through its third-party delivery agent, shall attempt delivery of the ordered Product only once. Any delay in delivery not attributable to you shall entitle you to cancel the Product and receive a full refund if applicable to your original source of payment.

After placing an order, if the you wish to cancel it, You can cancel your order online within 12 hours of placing the order. In case the item You have ordered has been shipped but has not yet been delivered to You, You cannot cancel the order.

Tansa reserves the right to modify this shipping policy at any time. Any changes will be effective immediately upon posting on our website.